Frequently Asked Questions

Do I have to register or open an account before I can buy your wine?
As long as you are over the age of 18, go to ‘our wines’, make your selection, then proceed to the checkout to confirm your purchase by inputting your payment details and address. It’s as simple as that.
Do you only accept online payments?
All wines are also available for collection from our Cafe so you are able to make payment there as well.
Is there a minimum purchase?
For free delivery within Exmouth, there is a minimum purchase of 4 bottles. However, there is no minimum purchase for collection from our Cafe, or if Postage & Packing is paid.
Is there a delivery charge?

Exmouth

  • Free delivery within Exmouth on orders over 4 bottles.
  • 1 to 3 bottles, delivery charge of £2 per bottle.
  • Same day or next day delivery, excluding Fridays and Saturdays.

 

Budleigh Salterton, Sidmouth, Topsham & Exeter

  • Free delivery to Budleigh Salterton, Sidmouth, Topsham and Exeter on orders over 6 bottles.
  • 1 to 5 bottles, delivery charge of £5
  • Same day or next day delivery, excluding Fridays and Saturdays for the following postcode areas: EX9 6*, EX9 7*, EX10 0*, EX10 1*, EX10 8*, EX10 9*, EX3 0*, EX5 1*, EX1 1*, EX1 2*, EX1 3*, EX2 4*, EX2 5*, EX2 6*, EX2 7*, EX2 8*, EX2 9*, EX4 0*, EX4 1*, EX4 3*, EX4 4*, EX4 5*, EX4 6*, EX4 7*, EX4 8*, EX4 9*, EX5 2*, EX5 3*

 

Rest of UK

Orders outside of the above areas will be sent via courier and postage & packing will be charged accordingly:

  • 1-6 bottles: £8.50
  • 7-12 bottles: £15
  • 12+ bottles: contact us to arrange

Delivery via courier usually takes 2-3 working days, but due to current Covid-19 conditions this may take up to 5 working days

Orders accepted within UK Mainland only. Delivery restrictions apply to the following postcodes:
KW, IV, AB, PH, DD, PA, FK, KY, G, EH, ML, KA, DG, TD.

Please contact us directly to enquire about delivery charges to these postcodes

Gift vouchers (when purchased on their own) will be dispatched by the next working day via Signed For 2nd Class Delivery. Any gift vouchers purchased with other products will be dispatched via courier, where the above courier rules apply.

Does anyone have to be at home to accept my wine delivery?
Please be aware that we will require a signature from you for your Wine Hub delivery. This is put in place to ensure nobody under the age of 18 can accept wine delivered by us to your premises.

Goods can be left unsigned for, but you must be sure to write this in the message box on the checkout page, with instructions on where to leave the goods should you be out. We cannot be held responsible for any wine that is left by our delivery partner as per your instructions.

Do you deliver over the weekend?
Deliveries over the weekend can be made to Exmouth, Budleigh Salterton, Sidmouth, Topsham & Exeter only on Sundays. Deliveries via courier can only be made between Monday to Friday.
Do you deliver overseas?
We will only focus on our UK clients for now and therefore we won’t be delivering our wine overseas for the time being.
Can I change my wine selection once I’ve processed my order online?
Yes if you notify us quickly via tel: 01395 487 210 or mob: 07401 004 288
All wines are also available for collection from our Cafe with no minimum order within an hour of ordering! *This is subject to availability and within Cafe opening hours*

Cafe Address

Wine Hub Cafe
50 The Strand
Exmouth
Devon
EX8 1AL

Our Cafe opening times

Sunday 10am – 4pm
Monday & Tuesday CLOSED
Wednesday & Thursday 9am – 4pm
Friday & Saturday 9am – 10pm

Menu

Contact Us
01395 487 210
07401 004 288
wine hub cafe
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